First month 50% off · 4-month minimum stay required
Call our office between 9 AM and 8 PM
Rent now
Rent now

FAQs

Home / FAQs

Frequently Asked Questions

Everything renters
ask — answered.

If your question isn’t here, just call us at (716) 331-2882. A real person answers.

Storage Unit Information

Looking for secure and affordable storage units in Clarence or Buffalo? Epic Storage offers a variety of self-storage solutions designed to meet personal, business, and seasonal storage needs. Whether you’re storing household items, furniture, inventory, or vehicles, our storage units come in multiple sizes with flexible rental options to help you find the perfect fit.
What unit sizes do you offer?
We offer a wide range of unit sizes to meet every storage need. Common sizes include 5×5, 5×10, 10×10, 10×15, and 10×20 units. Check our Storage Units page for detailed pricing, floor plans, and capacity charts to find the perfect size for your belongings.
Yes, all our units feature climate control to protect your belongings from temperature and humidity fluctuations. This is especially important for electronics, antiques, artwork, documents, and vehicles. Our climate-controlled units maintain consistent temperatures year-round.
Yes! We welcome vehicles of all types including cars, trucks, SUVs, motorcycles, RVs, motorhomes, boats, jet skis, and trailers. Our climate-controlled facilities protect vehicles from rust, deterioration, and weather damage. We recommend 10×20 units for standard vehicles. Contact us for specific vehicle storage guidelines.
Yes, we have drive-up accessible units available at select locations. These allow you to drive directly to your unit for easy loading and unloading. This is ideal for frequently accessed items, business inventory, or larger items. Contact us to confirm availability at your preferred location.
For safety and legal compliance, the following items are NOT allowed: hazardous materials (gasoline, propane, paint thinner, explosives, chemicals), perishables, flammable items (fireworks, ammunition, compressed gas), illegal items, living things, and items requiring utilities. We reserve the right to inspect units if we suspect prohibited items.

Security & Access

At Epic Storage, protecting your belongings is our top priority. Our storage facilities feature advanced security measures, controlled gate access, well-lit premises, and convenient access hours. Enjoy peace of mind knowing your valuables are stored in a secure and professionally managed self-storage facility.
Can I access my unit 24/7?
Yes! Every tenant gets a gate code that works 24 hours a day, 365 days a year. Our office is staffed by appointment — call (716) 331-2882 — but once you’re moved in, you can come and go any hour you like. Your security and convenience are our priorities.
All Epic Storage locations feature 24/7 CCTV surveillance, gated access with controlled entry, individual unit locks, alarm systems, exterior lighting, on-site managers during business hours, and digital access logs. Your valuables are protected with state-of-the-art security measures.
Our office hours are: Monday – Friday: 9 AM – 8 PM Saturday & Sunday: 9 AM – 5 PM 24/7 gate access: Available for all tenants with your personal gate code Contact us at (716) 331-2882 during office hours for assistance, or reserve your unit online anytime.
Yes, we allow authorized access for family members and trusted friends. Contact our management office with the person’s name and ID information, and we’ll complete an “Authorized Access” authorization form. They’ll receive a temporary gate code valid for the duration you specify.
We have two convenient locations serving the Western New York area: Epic Storage — Clarence 8550 Boil Road, Clarence, NY 14032 (716) 331-2882 Epic Storage — Buffalo Westside 1445 Niagara Street, Buffalo, NY 14213 (716) 331-2882 Both locations offer secure, climate-controlled storage with 24/7 access.

Pricing & Contracts

At Epic Storage, we believe in straightforward pricing and flexible storage agreements. Our affordable self-storage units come with transparent rates, no hidden fees, and convenient month-to-month rental options. Whether you need short-term storage during a move or long-term storage for personal or business items, we make it easy to find a storage solution that fits your budget.
How much does a storage unit cost at Epic Storage?

Use our RENT NOW button with no obligations, and you can get all the current prices and specials. Pricing depends on unit size, location, lease length, and current promotions. We offer transparent pricing with no hidden fees—what you see is what you pay. For instant quotes, visit our website or call (716) 331-2882.

We guarantee your prices will not increase for a minimum of one year from the time you move in. We don’t have any hidden fees, and our pricing is honest, straightforward, and locked in. Just honest, straightforward pricing.
Late fees are 5% of your monthly rent if payment is 5 or more days overdue. We understand life happens, but timely payment is essential. If you anticipate a late payment, contact us and we can work with you. Consistent non-payment can result in legal eviction proceedings.

We offer flexible lease options to suit your needs:

  • Month-to-month lease — Cancel anytime with 30 days’ written notice
  • 3-month, 6-month, and 12-month leases — Available with discounts for longer commitments

Choose the lease term that works best for you. Most customers enjoy month-to-month flexibility, but longer leases offer better rates.

Yes! We offer several ways to save:

  • First month promotions — Ask about current move-in specials
  • Long-term lease discounts — Save with 6+ month commitments
  • Military and first responder discounts — Special rates available
  • Referral program — Earn credits for friend referrals
  • Seasonal specials — Watch for flash sales during off-peak months

Use our RENT NOW button to see all current promotions and pricing.

Moving & Packing Help

Preparing for a move or organizing your storage unit? Epic Storage provides helpful moving and packing guidance to make the process stress-free. From choosing the right storage unit size to packing fragile items and maximizing storage space, our expert tips help protect your belongings and ensure a smooth storage experience.
Do you sell boxes and moving supplies?
Yes! We sell a variety of moving supplies including cardboard boxes (various sizes), packing tape, markers, bubble wrap, packing paper, moving blankets, and plastic bins with lids. Visit us or call (716) 331-2882 to purchase supplies or reserve equipment. Bulk orders available—just ask!
Absolutely! We make it easy to upgrade or downsize. If you need a larger unit, we can usually accommodate you with minimal notice. If you need to downsize, simply request with 14 days’ notice and your rent adjusts accordingly. No penalty or transfer fees apply.
Yes! You can pay your rent online through our secure payment system. We offer convenient online payment options so you can manage your account anytime. Set up automatic payments for added convenience, or pay manually each month—whatever works best for you.
Yes! We offer early access rentals perfect for staging items before your move, storing belongings mid-transition, or pre-storing seasonal items. Early access terms include prorated rent for your partial first month with a full month’s rent required from your official move-in date. Call (716) 331-2882 to arrange early rental.
No, insurance is not required. However, we strongly recommend renter’s insurance for your valuables. Our facility is secure and climate-controlled, but personal insurance provides additional peace of mind. Ask us for insurance recommendations or details about coverage options that work best for storage units.

Get directions

Choose the office you'd like to visit
EPIC Storage — Clarence
  • 8550 Roll Road, Clarence, NY 14032
  • (716) 331-2882
  • Office 9 AM–8 PM · 24/7 gated access
Get directions
Open in Maps
EPIC Storage — Buffalo Westside
  • 1485 Niagara Street, Buffalo, NY 14213
  • (716) 331-2882
  • Office 9 AM–8 PM · 24/7 gated access
Get directions
Open in Maps
  • On phones, “Get directions” opens the Maps app with navigation ready to go.